Delivering age -restricted items

You must check the customer’s ID when an order contains age-restricted items. You’re required to do this even if the customer looks older than 18.

It’s against the law to sell age-restricted items to anyone under the age of 18. It’s your responsibility to make sure that you don’t deliver age-restricted items to anyone under 18.

When you pick up an order, check the receipt to find out if there’s alcohol included.

When you deliver an order containing alcohol, you must check the customer’s ID – even if they look older than 18.

You must not:

Hesitate to ask for ID
Deliver age-restricted items to a customer if you suspect that the ID shown is not genuine or if they refuse to show an ID. When this happens, contact Rider Support – don’t complete the order
Deliver alcohol to the customer if you believe they’re already drunk
Leave the age-restricted products anywhere except the delivery address. If the customer doesn’t provide proof that they’re over 18, the alcohol should be disposed of responsibly
Ask for the customer's date of birth without checking their ID
Deliver alcohol to customers in public places – alcohol can only be delivered to residential and business addresses

Acceptable forms of ID:

Passport
European Union photocard driving licence
Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram
National identity card issued by a European Union member state (other than the United Kingdom), including Norway, Iceland, Liechtenstein and Switzerland

When checking ID:

Confirm the photo on the card looks like the person showing the card
Check the expiry date of the document to make sure it’s still valid
Enter the customer’s date of birth and tap Confirm age – the app will tell you whether the customer is over 18
If the customer is over 18 you can give them the order and mark it as delivered
If the customer is under 18 or the customer doesn’t have ID, remove the age-restricted items and deliver the rest of the order

You should not:

give age-restricted items to anyone under the age of 18
dispose of age-restricted items somewhere they’re likely to be accessible to anyone under the age of 18
sell age-restricted items on to anyone else
give alcohol to anyone who is already drunk
If you can’t deliver part of the order because the customer doesn’t have ID, is underage, or is already drunk, you'll still be paid the full fee for the order.