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Frequently Asked Questions (FAQ)
About Ondway
Using Ondway
About My Order
Delivery Fees
Age-restricted items
Community Guidelines
COVID-19
Courier Guidelines
Courier Payments
What is Ondway?
Disrupting the future of urban logistics, Ondway provides on-demand delivery solutions to empower your business by connecting your own online sales platform (e.g. Flipdish, Client Hall, Shopify, Magento) to hundred of high-quality independent couriers in Dublin City.
Our platform can help you manage all of your last-mile needs. We work with restaurants, grocers, retail, e-commerce and offer a variety of delivery services, from on-demand to scheduled deliveries.
What will happen if I have an outstanding query or complaint?
Our customer care team is on hand to support our customers with any outstanding queries or complaints. We are experiencing high demand, but all outstanding queries and complaints will be dealt with promptly.
When will you be delivering in my area?
We are rapidly expanding and will hopefully be working with businesses near you soon!
Please, let us know which areas you want us to cover so we can arrive there faster.
Does Ondway offer Company Accounts?
We have a dedicated team who will be more than happy to assist you with setting up a Corporate Account so you can get better deals and special assistance.
Get in touch with us at info@ondway.delivery.
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